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Support Centre

How can we help you and your pet today?

Frequently Asked Questions

What is Paw Promise?

Paw Promise is a senior pet health tracking service helping pet owners notice early, subtle health changes in ageing cats and dogs.

Is it suitable for both cats and dogs?

Yes, our products and services are designed for both senior cats and dogs.

What if my pet’s readings seem unusual?

Contact us and we’ll help you interpret the data. We’re here to support you.

How does a health consultation work?

Book a consultation, share your pet’s details, receive a professional health report.

How does the 5% donation work?

5% of every purchase is donated to animal protection organisations in your pet’s name.

How long does delivery take?

See our Shipping & Delivery page for details.

Can I change or cancel my order?

Contact us within 24 hours of placing your order.

How do I contact support?

Email us at contact@getpawpromise.com.

Shipping & Delivery

We ship across the UK and Europe.

Orders are processed within 1-2 business days.

Standard delivery: 3-5 business days.

Free shipping on orders over £200.

Returns & Refunds

We offer a 14-day returns policy on unused products in original packaging.

If something isn’t right, contact us and we’ll make it right.

Still have questions?

Email us at contact@getpawpromise.com and we’ll reply within 24 hours on weekdays.

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